Customer Service Engineer

Posted 3 months ago

The Customer Service department takes care of incoming quotation requests, orders, return requests and handles complaints

Tasks & Responsibilities
▪ Acts as the first line contact in respect to parts queries and requests for information from Dealers and Customers
▪ Responsible for managing dealer exceptions to a successful conclusion
▪ Generate improvement ideas and help implement them.
▪ Closely liaises with all other Parts Departments – particularly Materials, Warehouse (PDC) and Parts Sales/Marketing, Forwarders to promptly action and resolve Dealer and Customer requests
▪ Processes new parts orders and expedite backorders
▪ Processes returns and related credit notes
▪ Arranges special deliveries to Dealers in respect to urgent requests
▪ Resolves shipment and invoice queries
▪ Respond to Dealer questions in a timely manner via CRM

Your profile
▪ Bachelor Degree or substantial vocational experience in a customer oriented work environment
▪ An excellent telephone manner and written communication skills are essential
▪ Excellent interpersonal skills are essential
▪ Applicants must be computer literate and possess the ability to swiftly familiarize themselves with our logistics system and CRM
▪ Ability to work within an international team and to be able to multitask
▪ Experience in a customer service type position is desirable, but an understanding of the need for outstanding customer service is an essential requirement.
▪ A must: English, German
▪ Advantage Italian/ Dutch / Spanish
▪ Knowledge of trucks and truck parts is desirable
▪ Six Sigma experience is desirable
▪ PowerBI knowledge is an advantage

Our company characteristics
▪ Independency
▪ Flexibility
▪ Reliablity
▪ Expertised
▪ Speed
▪ Honesty
▪ Transparancy

Terms of employment
▪ A marketconform and attractive salary
▪ A full travel allowance € 0,19 cent net / kilometer
▪ 25 holidays a year
▪ A collective retirement fund
▪ A collective discount on your health insurance
▪ A growing organisation with personal development opportunities
▪ You will be working for a highly regarded customer on challenging projects
▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

Job Features

Job CategoryAutomotive, Industrie

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