Customer Service Agent

Posted 7 months ago

The Customer Service department takes care of incoming quotation requests, orders, return requests and handles complaints

Tasks & Responsibilities
▪ You act as the first line contact in respect to parts queries and requests for information from Dealers and Customers
▪ You are responsible for managing dealer exceptions to a successful conclusion
▪ You generate improvement ideas and help implement them
▪ Together with other Parts Departments – particularly Materials, Warehouse (PDC), Forwarders and Parts Sales/Marketing you promptly action and resolve Dealer and Customer requests
▪ You process new parts orders and expedite backorders
▪ You arrange special deliveries to Dealers in respect to urgent requests
▪ You resolve shipment and invoice queries
▪ You respond to Dealer questions in a timely manner via CRM
▪ The Customer Service agent will report to the Customer Services Manager

Your profile

▪ You have a Bachelor Degree with a preferred discipline in Customer Service, Communication, Logistics or Supply Chain Management
▪ You have an excellent telephone manner and written communication skills
▪ Excellent interpersonal skills are essential
▪ You must be computer literate and you possess the ability to swiftly familiarize yourself with our logistics system and CRM
▪ You are able to work within an international team and you are able to multitask
▪ Experience in a customer service type position is desirable, but an understanding of the need for outstanding customer service is an essential requirement
▪ Six Sigma experience is desirable
▪ Knowledge of trucks and truck parts is an advantage
▪ Language skills (fluent): English (required) plus at least 1 of either French / Spanish / Polish / Portugese. We still ask you to apply with other language skills.

Our company characteristics
▪ Independency
▪ Flexibility
▪ Reliablity
▪ Expertised
▪ Speed
▪ Honesty
▪ Transparancy

Terms of employment
▪ A marketconform and attractive salary
▪ A full travel allowance
▪ 25 holidays a year
▪ A collective retirement fund
▪ A growing organisation with personal development opportunities
▪ You will be working for a highly regarded customer on challenging projects
▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

Job Features


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