Customer Service Specialist / Coordinator

Posted 1 month ago

As Customer Service Coordinator, you will be the voice and problem-solver for our valued customers, ensuring their needs are met promptly and efficiently across borders

Tasks & Responsibilities
▪ Become the customer champion: Answer inquiries by phone and email, exceeding expectations in Dutch and English. German is beneficial but not a must have.
▪ Order with accuracy: Process customer orders swiftly and precisely, ensuring timely deliveries and clear communication.
▪ Logistics maestro: Arrange basic transport for deliveries within the Netherlands, collaborating seamlessly with partners.
▪ Conflict resolution ninja: Tackle customer complaints proactively and with a positive approach, finding solutions that leave everyone happy.
▪ Data whiz: Maintain accurate records and documentation for smooth operations, mastering your CRM tools (Salesforce preferred).
▪ Team player extraordinaire: Support the wider team in achieving department goals, fostering a collaborative spirit.

Your profile
▪ MBO level
▪ Computer literacy: Microsoft Word and Excel are your best friends.
▪ CRM savvy: Understand CRM systems, like Salesforce or similar systems.
▪ Multilingual magic: Fluency in Dutch, and English
▪ International logistics know-how: Navigate the world of deliveries with ease.
▪ Gas industry insider: Experience in the gas industry gives you an edge.
▪ Regulation rockstar: A grasp of ISO 9000, 14000, and 18000 is a bonus.

Our company characteristics
▪ Independency
▪ Flexibility
▪ Reliablity
▪ Expertised
▪ Speed
▪ Honesty
▪ Transparancy

Terms of employment
▪ A marketconform and attractive salary
▪ A full travel allowance
▪ 25 holidays a year
▪ A collective retirement fund
▪ A growing organisation with personal development opportunities
▪ You will be working for a highly regarded customer on challenging projects
▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

Job Features

Full-timeFull-time

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