Diagnostic Customer Support Engineer

Posted 2 months ago

As Diagnostic Customer Support Engineer you have experience in customer support and through thorough analysis, you can quickly make complex processes your own and come up with original and alternative solutions

Tasks & Responsibilities
▪ Detect DAVIE user problems. Enable a workaround if possible and applicable. Address the problem for improvement of the diagnostic tool.
▪ Ensure visibility and controllability on the status of customer support issues from a consistent way of working, were stakeholders are also continually informed.
▪ Take ownership of problems within your area of expertise. Work together with toolset and/or content development teams to improve the diagnostic tool directly and in the future.
▪ Define , control and verify all diagnostic and / or all service-related requirements.
▪ As Diagnostic Customer Support Engineer you represent the interest of the customer, Diagnostic tool user, and responsible for progress monitoring and resolving problems which could involve multiple departments.
▪ In this function you work closely with helpdesk, Information Technology, Manufacturing Engineers and DAVIE development teams.
▪ Continuous improvement and the pursuit of efficiency in collaboration with colleagues is of great importance to achieve the team goals.

Your profile

▪ We are looking for a practical, hands-on analyst with problem solving skills and empathy towards the workshops who naturally take the lead.
▪ Technical bachelor working and thinking level
▪ You are driven, structured and stress resistant
▪ You have relevant experience, preferably in a (Truck) automotive related environment, but also with IT systems.
▪ Experience with customer contacts.
▪ Of course you have good communication skills in Dutch and English.

Our company characteristics
▪ Independency
▪ Flexibility
▪ Reliablity
▪ Expertised
▪ Speed
▪ Honesty
▪ Transparancy

Terms of employment
▪ A marketconform and attractive salary
▪ A full travel allowance
▪ 25 holidays a year
▪ A collective retirement fund
▪ A growing organisation with personal development opportunities
▪ You will be working for a highly regarded customer on challenging projects
▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

Job Features


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